FREQUENTLY ASKED QUESTIONS
Clear answers.
Before you begin.
Service scope, checks, files, and the practical details of a document remediation project.
What is document remediation?
It is the work of improving a document’s structure and interaction so information is more usable with assistive technology. For PDFs, that can include semantic tags, reading order, meaningful descriptions, document properties, and review of complex content.
Which files does the automated service support?
The current pilot supports approved, straightforward text PDFs. Scans, graphics, complex tables, forms, links, existing tags, ambiguous layouts, unembedded fonts, and encrypted files are outside its automated scope. Customer intake remains closed while the business and production service are being prepared.
Does an automated pass guarantee accessibility?
No. A machine-check pass records a result for the tested profile. It does not prove that every semantic decision is correct or that a person has tested the document with assistive technology. The report keeps those distinctions visible.
What does specialist review include?
Work is defined by an agreed document scope. The reviewer examines and remediates the content, records the checks and remaining limitations, saves a reviewed PDF, and explicitly delivers it with a review record. Complex features need to be included in that scope.
Can I start with automation and request manual review later?
Yes. An automated job can enter the manual-review queue while retaining its first-pass result. A waiting request can be withdrawn. Once the operator marks it in progress, withdrawal and deletion are blocked while work continues.
Will my filenames be retained?
Yes. Downloads preserve the user’s or reviewer’s uploaded filename stem and append a status. Original, automated, draft, and reviewed-final files can be tracked together. Reports use the same recognizable prefix.
How much will the services cost?
Pilot jobs are free and payments are disabled. Commercial prices are not published yet. The service plan will distinguish a supported automated first pass from specialist work that requires a defined scope.
How long does remediation take?
Turnaround will depend on page count, complexity, the review scope, and the available source material. A confirmed delivery date is part of project planning; this preview does not offer a guaranteed commercial turnaround.
Can I upload customer or confidential documents now?
No. Only synthetic documents are enabled in the local pilot. Business identity, customer sign-in, production hosting, payment fulfillment, and operating policies must be ready before customer intake opens.
What happens to the original file?
It remains available alongside automated and reviewed files. In the local pilot, files remain until an eligible job is deleted. Deletion removes the job’s stored files, review metadata, and history.
Do you remediate websites or provide accessibility overlays?
The service focus is document remediation, beginning with PDFs. Website scanning, overlays, mobile applications, and a wider digital accessibility platform are outside this offering.
Where can I learn more about the standards?
The accessibility library explains WCAG, PDF/UA, and Section 508 and links to W3C, the PDF Association, and Section508.gov. Agree on the standards and acceptance checks relevant to your document project before work starts.